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Terms of Use

Terms and Conditions

1. General Conditions

MASTER OF BLADES is a specialized online store for knives, kitchen tools and kitchen accessories, operated through its website www.masterofblades.com by the e-commerce company OMNITRADE (A. Fornaro & Co OE), with registered office at Glyka Nera, Athens, Greece, VAT EL997866027, Koropi Tax Office, Registered number: 009406801000 within the special register of e-commerce suppliers kept by the Consumer’s General Secretariat, no 1111/13, and the following contact details: tel. +30 210 604 6284, email support@masterofblades.com.

MASTER OF BLADES aims at offering its customers high quality, specialized and carefully selected solutions for knives, kitchen tools and kitchen accessories. The company is always seeking new, original and reliable products, competitive prices and constant support, always with the utmost respect towards the customer.

Navigating through MASTER OF BLADES, as well as making any purchase or online contact with our company, means your unreserved acceptance of the present Terms and Conditions.

MASTER OF BLADES reserves the right to modify or renew without notice these Terms and Conditions of using its website and making transactions through its online store. It also assumes the responsibility of updating the website in the event of any modification of or addition to these Terms. It also reserves the right to modify, adjust or discontinue any individual function of this website at any time.

2. Payment Methods

You can pay for your order at MASTER OF BLADES using the available payment methods displayed at checkout.

a) Credit card. There are no extra charges by MASTER OF BLADES for credit card payments.

The beneficiary under which the charge on your credit card may be registered is “OMNITRADE”, the company that operates MASTER OF BLADES. In the event of cancellation or return of goods, the refund by MASTER OF BLADES will be made to the same credit card account used when paying for your order.

b) Debit card. There are no extra charges by MASTER OF BLADES for debit card payments.

Credit and debit card payments on MASTER OF BLADES are processed securely through certified third party payment providers. After finalizing your order, you may be transferred to a secure payment environment where you will be asked to enter your card details. These details are not communicated to MASTER OF BLADES and are not stored by MASTER OF BLADES.

The beneficiary under which the charge on your debit card may be registered is “OMNITRADE”, the company that operates MASTER OF BLADES. In the event of cancellation or return of goods, the refund by MASTER OF BLADES will be made to the same debit card account used when paying for your order.

c) PayPal. There are no extra charges by MASTER OF BLADES for payments made through PayPal.

If you hold a PayPal account, you may use it for your purchases from MASTER OF BLADES. After completing your online order, you may be transferred to PayPal’s secure environment where you will be asked to enter your account details and confirm your order.

The beneficiary under which the charge on your account may be registered is “OMNITRADE”, the company that operates MASTER OF BLADES. In the event of cancellation or return of goods, the refund by MASTER OF BLADES will be made to the same PayPal account used when paying for your order.

3. Delivery of the Goods

We will dispatch your order by DHL and/or UPS to the following countries:

Albania, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.

Some exclusions may apply to specific products.

We will dispatch your order by Aramex to the following countries:

United Arab Emirates, Oman.

Shipping costs and delivery options are calculated after you add the products to your cart and fill in the order destination. Shipping costs depend on the weight, volume, value of the ordered products and the shipping destination.

Free Shipping

Free shipping applies to orders over €200 with shipping weight or volume of less than 15kg to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Free shipping also applies to orders over €200 with shipping weight or volume of less than 3kg to the following countries:

Albania, Canada, Iceland, Serbia, Turkey, United States.

Duty Fees

Applicable only for countries outside the European Union.

Please note that we are not responsible for any duty fees associated with customs at the time of arrival to your country or any delays or other issues related to the destination country’s customs offices.

The shipping company, such as DHL, may charge an extra fee for processing customs clearance. If you have any doubts or concerns, please contact your local customs office and/or your local courier branch before placing your order.

4. Cancellation, Return of Goods, Guarantee

a) Cancellation. If you have validated your order and it has not yet been dispatched, you can still cancel it if you so wish. Please provide us with notice in writing to MASTER OF BLADES.

If you have already settled your order by credit card or PayPal, the refund will be made directly to the corresponding account. In any case, the refund will be executed within 15 days following your written statement. Alternatively, the amount to be refunded can be kept as a credit balance for your next order, should you so prefer.

b) Replacements. MASTER OF BLADES accepts product replacements under the following conditions: i) Send us your replacement request within 30 days from delivery date. ii) The products must be intact in their original packing and remain unused. iii) The products must be accompanied by the corresponding sales document, for example sales receipt. iv) You assume the responsibility and transport charges for the return of the products to the following address: OMNITRADE, 29 Lavriou Ave., 15354 Glyka Nera, Athens, Greece. Returns through Greek Post (ELTA) will not be accepted.

c) Returns and Withdrawal Right. MASTER OF BLADES accepts returns of products purchased through its website, regardless of the reason for you doing so, by submission of a written statement and under the following conditions: i) Send us your return request within 30 days from delivery date. ii) The products must be intact in their original packing and remain unused. iii) The products must be accompanied by the corresponding sales document, for example sales receipt. iv) You assume the responsibility and transport charges for the return of the products to the following address: OMNITRADE, 29 Lavriou Ave., 15354 Glyka Nera, Athens, Greece. Returns through Greek Post (ELTA) will not be accepted.

If you have already settled your order by credit card or PayPal, the refund will be made directly to the corresponding account. In any case, the refund will be executed within 15 days following reception of the returned goods to the above mentioned address.

Returns of gifts offered for advertising purposes or as part of an offer combined with another product will not be accepted. In such an event, the products will be returned to the sender at their own expense.

d) Optimal Delivery Guarantee. Every order is packed in the best possible way to ensure the safety of the products during transport. If, however, items within packaging are delivered faulty or damaged, please notify us within 2 working days from delivery date and MASTER OF BLADES will replace the items without any cost for you.

The Optimal Delivery Guarantee does not restrict your rights with respect to the legal guarantee and the commercial guarantee as described below.

e) Liability of the Seller and Supplier’s Warranty. All products by MASTER OF BLADES are covered by a two-year legal guarantee according to the corresponding provisions of the Civil Code.

More specifically, in the event of an actual defect or lack of contracted property of the product you purchased through MASTER OF BLADES, you may: a) ask for a repair at no cost for you, or for its replacement with another one unless this is not possible or would incur disproportionate expenses, b) ask for a price decrease, c) withdraw, unless it concerns a non essential actual defect. For a property to be considered as contracted, a relevant written agreement is required. The above mentioned obligations do not apply if the defect was caused by you, or by force majeure. In any case, the products must be accompanied by all necessary relevant commercial documents and delivery notes.

If there are any defects in the goods you have purchased through MASTER OF BLADES, please let us know. MASTER OF BLADES explicitly reserves the right for its competent staff to inspect the product before confirming it as defective.

For the products accompanied by commercial guarantee, responsible for the period covered by it is the manufacturer or the company importing this product in the EU, or the company appearing as the manufacturer.

5. Ownership of Rights

All intellectual property rights, such as all content of the website www.masterofblades.com, images, graphics, pictures, sketches, texts etc remain reserved to OMNITRADE and are protected by the provisions of Greek law, European law and international conventions. Any use, copy, recording, reproduction, distribution or processing of part or all of the contents in any form, notwithstanding the reason or means, is prohibited without written permission or approval by OMNITRADE.

Names, photos, logos and trademarks representing MASTER OF BLADES are exclusive marks and distinctive features of MASTER OF BLADES and OMNITRADE and are protected by Greek, European and International laws on trademarks, industrial and intellectual property and unfair competition rights. In any case, their presence and exposure on MASTER OF BLADES web pages should not be taken for any reason whatsoever as a transfer or granting of authorization or of the right to use them.

6. Disclaimer

MASTER OF BLADES makes every effort to provide the best possible and timely service for its customers. However, it bears no responsibility for any damage that can occur from the execution or non-execution of their orders or any delayed delivery of merchandise in cases of force majeure. MASTER OF BLADES bears no responsibility whatsoever for any legal, civil or penal demands from its website visitors or for acts or omissions by third parties affecting products available through its website.

MASTER OF BLADES makes no warranties as to the availability of its products, but it guarantees providing its customers timely information about any unavailable products.

MASTER OF BLADES does its best to ensure that it only shows complete and pertinent information on its website www.masterofblades.com, however it will not be liable for any operational or typing errors. If you notice a product price that seems unreasonably low, without any special citation explaining this, please contact us before ordering this item.

7. Privacy Policy

MASTER OF BLADES is committed to ensuring the privacy of its customers.

We hereby declare that MASTER OF BLADES (OMNITRADE, A. Fornaro & Co OE, VAT EL997866027), with registered office at 29 Lavriou Ave., Glyka Nera, 15354 Athens, Greece, fully complies with EU Regulation 2016/679, General Data Protection Regulation, GDPR, to ensure the utmost protection of your personal data.

MASTER OF BLADES services are not intended for use or access by anyone under the age of 16. If you are under the age of 16 you may only access and use our website under supervision and consent of your parent or legal guardian.

Purpose of Processing

Your personal data is collected and processed for the sole purpose of managing and executing your orders, communicating with you and offering you a better experience when using our website. In particular, we will use your personal data to:

1) Manage and Execute Your Orders

In order to manage and execute your orders and provide after sales service, we need the following personal data:

Your email address, in order to inform you about the status of your order.

Your landline or mobile telephone number, in order to contact you regarding your order. If you register your mobile phone, we may also inform you about the status of your order by SMS.

Your name and surname, in order to deliver your order and provide after sales services. If you requested an invoice, we will also need the VAT number, Tax Office and professional activity to issue such a document.

Delivery address of the order, so that you receive it at the desired place.

2) Sending Newsletters with News and Offers

If you so wish, you may subscribe to our newsletter and keep updated with our news, suggestions, promotions and other information about our products and services. Your subscription is made with your free and clear approval, either during the order process or by registering your email in one of the relevant forms on our website.

Creating an Account

If you so wish, you may create a user account on our website. By doing so, you may shop online without having to register your details every time. You may also follow the status of your current order, consult the history of your orders and process the list of your favourite products.

To create a user account we need the same details we ask for registering your order. The purpose of their processing remains the same: execute and support the orders. In addition, you need to register a username and your personal password so that you, and only you, have exclusive access to your account. You are fully responsible for maintaining the confidentiality of your password against third parties. In case you forget it or suspect that it was breached, you should contact us immediately. Should you fail to do so, we will not be responsible for any activities that occur under your password or account by an unauthorized person. We invite you, for security reasons, to change your password regularly and to avoid using the same or easily traceable passwords, for example dates of birth. We also recommend that you use not only letters and numbers, but also symbols when setting your password.

Credit and Debit Card Information

When paying for your order with credit or debit card, you are transferred to a secure payment environment to register all relevant details. These details never become available to us and therefore they are not processed or stored by MASTER OF BLADES.

Legal Reasons for Personal Data Processing

We collect all personal data that you share with us based on one or more of the following legal bases:

As required to provide the services you assign to us and wish to enjoy by us, therefore, the fulfillment of our contractual obligations within this frame, for issuing the receipt for your orders, for the after sales service, for contacting you about your orders and in general whenever it is necessary or required to observe legal or management requirements, to settle disputes, to prevent fraud or embezzlement or to impose the terms and conditions.

As required for our lawful rights, or those of third parties, including our interest to supply personalized, safe and profitable services to our users and partners, unless your interests or fundamental rights and freedoms imposed by personal data protection prevail on these interests.

When it is necessary for us to comply with a legal obligation, such as if we receive a legitimate request from tax authorities.

According to the consent you provide under the precise circumstances set by the legal framework, for you to receive product, service and offer updates.

Data Processing by Third Parties

The information we receive from you is very important. By no means would we profit from this information or transmit it to third parties outside our company without your consent, with the exception of the cases stated in the present Policy. Access to your personal data is only permitted to authorized personnel and partners who are required to have access to it to meet the company’s operational needs.

In order for us to provide our services to you, we share your personal data with our trusted third party service providers acting on our behalf for carrying out transport, distribution, hosting and mass email communication with the aim of providing you optimum service. Whenever we share your personal data with our partners, we put safeguards in place which require these organizations to keep your data safe and to ensure that they only use it in order to provide services to us and for no other purpose.

Retention Period

As far as the retention period of the data is concerned, when processing it, it is imposed as an obligation by the provisions of the present legal framework that we will only retain your personal data for as long as necessary for the purposes described in this Privacy Policy. When the processing is carried out based on a contract, your personal data is stored for as long as necessary to carry out the contract and to implement, exert and/or support legal claims based on the contract.

For marketing activities, your data is retained until you revoke your consent. You have the right to do so at any time. Revoking your consent does not affect the legality of processing based on your consent for the time prior to its withdrawal.

Your Rights with Regard to Your Personal Data

As a natural person, with the following rights you are in control as to what happens in relation with your personal data processing. Namely, you are entitled to the:

  • Right of transparent information on how your data is collected and used.
  • Right of access to your personal data.
  • Right to rectification or modification of your personal data.
  • Right to erasure of your personal data.
  • Right to restriction of processing your personal data.
  • Right to data portability.
  • Right to object to the processing of your personal data.
  • Right to revoke your consent. Namely, to withdraw at any time your consent to any processing of data based on this consent. This does not affect the processing legality based on consent prior to its withdrawal.

Your above mentioned rights are restricted by law and might not be fulfilled by us under specific circumstances, for example when there is a contractual obligation, a legal obligation of personal data processing, public interest or in order for us to protect our lawful rights.

For any request in relation to your rights stated above, please send us an email at support@masterofblades.com or a letter to the address: 29 Lavriou Ave., 15354 Glyka Nera, Athens, Greece.

Personal Data Protection

We are committed to protecting your data and have taken all necessary technical and organizational measures to protect your information from any loss, alteration, access or embezzlement. However, the way the Internet works and the fact that it is open to anyone does not allow anyone to guarantee that unauthorized third persons will never have the possibility of breaching these technical and organizational measures, thus acquiring access and potentially using your personal data for unauthorized and/or illicit purposes. Any personal data violation will be immediately reported to the Personal Data Protection Authorities as well as to the natural persons by direct contact or public communication, where required by law.

Cookies

Cookies are small text files that are stored on your computer or mobile device. They require minimal storage space and are automatically removed when they expire. Some cookies expire at the end of your browsing session, while others remain stored for a limited period.

Cookies are used on our website to collect usage information, remember your preferences and settings, and improve both website performance and user experience. We also use cookies to personalize ads and content, provide social media features, and analyze website traffic for statistical purposes.

We may share information about your use of our website with our social media, advertising, and analytics partners. These partners may combine this information with other data you have provided to them or that they have collected from your use of their services.

You can manage or disable cookies at any time through your browser settings. Please refer to your browser’s Help section for instructions on how to manage your cookie preferences.

Please note that disabling cookies may affect the functionality and performance of the website, and some features may not be available.

Modifications to Our Privacy Notice

All future modifications to our Privacy Notice will be published on the present website. Therefore, we invite you to check the Privacy Notice regularly, as it may have changed since your last visit.

8. User’s Obligations

Any use of www.masterofblades.com must be exclusively made for legal reasons and in a way that will not restrict or obstruct its use by third parties. The user is obliged to use this website according to law, the principles of morality and the present terms and not to resort to acts or omissions of insulting nature or that could cause damage or malfunction to the website.

The user is charged with all incurring communication costs with our company, for example telephone calls and postal services.

9. Dispute Resolution

In the event of any dispute resulting from the use of www.masterofblades.com and if solving it directly in a consensual way is not possible, the competent authority for dealing with the dispute will be the Courts of Athens.

In any case, the solution of out of court settlement is suggested and in particular the online resolution of consumer disputes through the procedure of Alternative Dispute Resolution.